Terms of Service

By creating an account, accessing or using the service, or clicking to accept these Terms, you agree to be bound by them. If you accept on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, and “Customer” refers to that entity.

The service is offered exclusively to businesses, public authorities and professional users acting in the course of their trade or profession. It is not offered to consumers, and consumer protection rules therefore do not apply. If you do not agree to these Terms, you must not use the service.

If the Customer has signed a separate written agreement with Vemvio (for example an order form, master agreement or DPA), that agreement takes precedence over these Terms in case of conflict.

• “Vemvio”, “we”, “us”: the company identified in section 26.
• “Service”: the Vemvio platform, including the web application, AI agents, APIs, browser extension, integrations, documentation and the website vemvio.com.
• “Customer”, “you”: the business or entity that uses the Service and, where relevant, its Authorised Users.
• “Authorised User”: an employee, consultant or other person whom the Customer allows to access the Service.
• “Customer Content”: all data, documents, models, drawings, prompts, messages and other content submitted to the Service by or on behalf of the Customer.
• “Output”: content generated by the Service, including AI-generated text, answers, calculations, tables, reports, drawings, code and recommendations.
• “Third-Party Services”: services not provided by Vemvio that you connect to or use with the Service, such as Autodesk, Microsoft, Google or external MCP servers.

You must provide accurate information and keep your account up to date. The Customer is responsible for:

• all activity under its accounts, including actions performed by AI agents it configures or instructs;
• keeping credentials and access tokens confidential and using the security features made available, such as single sign-on;
• managing which Authorised Users have access to hubs and projects, and their roles;
• ensuring that Authorised Users comply with these Terms.

Notify us immediately at support@vemvio.com if you suspect unauthorised access to your account.

Vemvio provides a platform where AI agents assist with work in architecture, engineering and construction (AEC), including document search, BIM and drawing analysis, data extraction, report generation and integrations.

We continuously develop the Service and may add, change or remove features. Some features may be labelled beta, preview, pilot or experimental. Such features are provided for evaluation, may be incomplete or unstable, may be discontinued at any time and are excluded from any service level or warranty.

We use sub-processors and third-party infrastructure to deliver the Service, as described in our Privacy Policy.

The Service uses artificial intelligence, including large language models. The Customer acknowledges and accepts that:

• Output is generated automatically and may be inaccurate, incomplete, outdated, misleading or inappropriate, even when it appears confident, detailed or well-sourced. AI can misread documents, models and drawings, cite sources incorrectly, make calculation errors and invent information that does not exist.
• Output is not verified or reviewed by Vemvio before it is shown, and is not a statement of fact by Vemvio.
• Similar requests may produce different Output, and Output may resemble output generated for other users.
• The Customer is solely responsible for reviewing, verifying and validating all Output before using it, relying on it, sharing it or including it in any deliverable, decision, tender, design, calculation, documentation or construction work.
• All use of Output is at the Customer’s own risk. Vemvio is not responsible for errors, omissions or inaccuracies in Output, or for any decision, action or omission based on Output.

Citations, source links and confidence indications are aids only and do not mean that the Output has been verified.

The Service is a support tool. It does not replace the professional judgement of qualified architects, engineers, contractors, surveyors, lawyers or other advisers.

• Output — including structural, energy, ventilation, fire, acoustic, quantity, cost and schedule calculations, and checks against building regulations (such as BR18), standards (such as Eurocodes and DS standards) or contracts (such as AB 18 and ABR 18) — is not professional advice, certification, approval or documentation, and must not be used as such without independent review by a qualified professional.
• Vemvio does not act as designer, consultant, adviser, contractor or building owner, and assumes no professional or project liability towards the Customer or any third party.
• The Customer remains fully responsible for its projects, deliverables, designs, tenders and compliance with applicable law, regulations, standards and contracts.

The Service must not be used as the sole basis for decisions where errors could lead to personal injury, death, damage to property or the environment, or significant financial loss.

The Customer retains all rights, title and interest in Customer Content. As between the parties, the Customer also owns the Output generated for it, to the extent permitted by law and subject to third-party rights in the underlying material.

The Customer grants Vemvio a limited, non-exclusive right to host, copy, process, transmit and display Customer Content solely to provide, secure and support the Service for the Customer, in accordance with these Terms, the Privacy Policy and any DPA.

The Customer confirms that it has all rights, licences and consents necessary to upload Customer Content and to allow Vemvio to process it, and that Customer Content does not infringe third-party rights or violate law.

The Service is not a backup or archiving service. The Customer is responsible for keeping copies of original documents, models and other material. Customer Content can be exported on request during the agreement and for 30 days after termination.

Vemvio does not use Customer Content, prompts or Output to train, retrain, fine-tune or otherwise develop artificial intelligence models — neither its own models nor those of third parties. We only use AI model providers under terms that prohibit them from using our customers’ data for training.

Vemvio may collect and use aggregated and anonymised technical data that contains no Customer Content and does not identify the Customer or any individual — for example performance metrics, error rates and feature usage — to operate, secure and improve the Service.

Customer Content is stored in data centres within the European Union. Processing by sub-processors outside the EU/EEA takes place only in accordance with Chapter V of the GDPR, as described in the Privacy Policy.

To the extent Vemvio processes personal data on behalf of the Customer, Vemvio acts as data processor and the Customer as data controller. The parties’ data protection obligations are set out in Vemvio’s data processing agreement, which forms part of these Terms. The Customer is responsible for having a lawful basis for the personal data it submits to the Service.

The Service can connect to Third-Party Services such as Autodesk Construction Cloud and Autodesk Platform Services, Microsoft 365 and SharePoint, Google services, public data sources (such as Datafordeleren) and external MCP servers.

• Use of Third-Party Services is governed by the terms and privacy policies of their providers. Vemvio is not a party to those agreements.
• When the Customer connects a Third-Party Service, it authorises Vemvio to access and exchange data with that service on its behalf, including actions performed by AI agents it instructs.
• Vemvio does not control and is not responsible for the availability, security, accuracy, changes or content of Third-Party Services, or for any loss caused by them, including if a provider changes or discontinues its API.
• Public and third-party data, such as registry, map and cadastral data, is provided as is by its source and may be incomplete or outdated.

The Customer must not, and must not allow others to:

• use the Service in violation of law, or to infringe intellectual property, privacy or other rights;
• upload malware or content that is unlawful, defamatory, discriminatory or harmful;
• attempt to gain unauthorised access to the Service, other customers’ data or underlying systems, or circumvent security measures, rate limits or usage restrictions;
• reverse engineer, decompile or copy the Service, except as permitted by mandatory law;
• use the Service or Output to develop a competing product or to train AI models;
• resell, sublicense or provide the Service to third parties without our written consent;
• use the Service for high-risk purposes where failure could cause death, personal injury or serious damage without independent human verification;
• extract data from the Service by automated means, except through the APIs and agents we provide;
• use AI agents or browser automation to perform actions on third-party websites that violate those websites’ terms or applicable law.

We may investigate suspected violations and remove content or suspend access as described in section 21.

The Customer is responsible for:

• the content, quality, legality and accuracy of Customer Content;
• the instructions given to AI agents and for reviewing actions that agents perform on its behalf, including in connected Third-Party Services;
• verifying Output before use, as set out in sections 5 and 6;
• maintaining appropriate internal procedures, quality assurance and professional review in its projects;
• having suitable IT equipment, internet access and up-to-date browsers;
• keeping its own copies of data that is important to its business.

Fees, usage limits and payment terms are set out in the order form, offer or price list agreed with the Customer. Unless otherwise agreed, fees are exclusive of VAT, invoiced in advance and payable within 14 days. In case of late payment, we may charge interest under the Danish Interest Act and, after written notice, suspend access.

Free, trial and pilot access is provided free of charge and may be limited, changed or ended at any time. Fees already paid are non-refundable unless otherwise agreed or required by mandatory law.

Vemvio and its licensors own all rights, including intellectual property rights, in the Service, its software, prompts, skills, templates, design, documentation and trademarks, and in any improvements to them. These Terms do not transfer any such rights to the Customer.

Subject to these Terms and payment of applicable fees, the Customer receives a limited, non-exclusive, non-transferable right to use the Service for its internal business purposes during the agreement.

If you give us suggestions, ideas or feedback about the Service, we may use them freely and without obligation to you. Feedback does not include Customer Content.

Each party shall keep the other party’s confidential information confidential and use it only to perform the agreement. This does not apply to information that is or becomes public without breach, was lawfully known to the recipient, is independently developed, or must be disclosed by law or by order of an authority. The obligation continues for 3 years after the agreement ends, and indefinitely for Customer Content and trade secrets.

We aim to keep the Service available and to perform maintenance at times that minimise disruption. Unless a service level has been expressly agreed in writing, we do not guarantee any particular availability, response time or performance, and the Service may be interrupted by maintenance, updates, errors, third-party outages or circumstances beyond our control.

We may restrict usage to protect the stability and security of the Service, for example through rate limits, file size limits or limits on AI usage. Support is provided by email at support@vemvio.com on Danish business days.

To the fullest extent permitted by applicable law, the Service, Output and all related content are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory.

Vemvio expressly disclaims all warranties and conditions, including of merchantability, fitness for a particular purpose, accuracy, completeness, reliability and non-infringement, and that the Service will be uninterrupted, timely, secure, error-free or free of harmful components, or that defects will be corrected.

Vemvio does not warrant that Output is correct, complete, compliant with law, regulations, standards or contracts, or suitable for any particular project or purpose. No advice or information, whether oral or written, obtained from Vemvio or through the Service creates any warranty not expressly stated in these Terms.

To the fullest extent permitted by applicable law:

• Vemvio is not liable for any indirect or consequential loss, including loss of profit, revenue, savings, goodwill, business opportunities, contracts or production; loss or corruption of data; project delays; costs of rework, redesign or replacement; liquidated damages or penalties; and third-party claims — whether or not the loss was foreseeable and whatever the legal basis of the claim.
• Vemvio is not liable for any loss arising from Output or its use, including errors in calculations, quantities, analyses, documentation, designs, tenders or compliance checks, or for any loss arising from decisions or construction work based on Output.
• Vemvio is not liable for loss caused by Third-Party Services, the instructions of the Customer or its Authorised Users, actions performed by AI agents at the Customer’s request, the Customer’s breach of these Terms, or unauthorised access resulting from the Customer’s failure to protect its credentials.
• Vemvio’s total aggregate liability arising out of or in connection with the Service and these Terms, whether in contract, tort (including negligence), product liability or otherwise, is limited to the fees actually paid by the Customer to Vemvio for the Service in the 12 months preceding the event giving rise to the claim. For free, trial or pilot use, total liability is limited to DKK 1,000.
• Any claim must be notified to Vemvio in writing within 3 months after the Customer became, or ought to have become, aware of the circumstances giving rise to it, and in any event no later than 12 months after the event. Otherwise the claim lapses.

These limitations do not apply to liability that cannot be limited or excluded under mandatory law, such as liability for loss caused intentionally or through gross negligence.

The limitations in this section are an essential basis of the agreement and are reflected in Vemvio’s prices.

The Customer shall indemnify and hold harmless Vemvio, its directors, employees and sub-processors against all claims, losses, damages, fines, costs and expenses (including reasonable legal fees) arising from:

• Customer Content, including claims that it infringes third-party rights or violates law;
• the use of the Service or Output by the Customer or its Authorised Users, including in projects, deliverables or construction work, and any claims from the Customer’s clients, partners or other third parties relating to such use;
• the Customer’s breach of these Terms or applicable law;
• the Customer’s use of Third-Party Services in connection with the Service.

Vemvio will notify the Customer of any such claim without undue delay and allow the Customer to participate in its defence.

The Customer may stop using the Service at any time. Paid subscriptions can be terminated as stated in the order form or, unless otherwise agreed, with one month’s notice to the end of a billing period.

Vemvio may terminate the agreement with one month’s notice. Vemvio may suspend or terminate access with immediate effect if the Customer materially breaches these Terms, fails to pay after notice, uses the Service in a way that poses a security or legal risk, or if required by law.

After termination, the right to use the Service ends. Customer Content can be exported on request for 30 days, after which it is deleted as described in the Privacy Policy. Sections that by their nature should survive — including sections 5, 6, 14, 16, 18, 19, 20 and 24 — remain in force after termination.

We may update these Terms. Material changes are notified at least 30 days in advance by email or in the Service, unless the change is required by law or concerns new features, in which case it may take effect immediately. Continued use after the changes take effect constitutes acceptance. If the Customer does not accept the changes, it may terminate the agreement before they take effect.

Vemvio is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including failures at cloud, AI or telecommunication providers, power outages, cyber attacks, war, terrorism, pandemics, labour disputes, natural disasters, government actions or changes in law.

These Terms and any dispute arising from them are governed by Danish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

The parties shall first seek to resolve any dispute through good-faith negotiation. If the dispute is not resolved within 30 days, it shall be settled exclusively by the Copenhagen City Court (Københavns Byret) as the court of first instance.

• Entire agreement: These Terms, the Privacy Policy, the DPA and any order form constitute the entire agreement regarding the Service.
• Severability: If any provision is found invalid or unenforceable, it shall be limited to the minimum extent necessary and the remaining provisions remain in full force. An invalid limitation of liability shall be replaced by the widest valid limitation.
• Assignment: The Customer may not assign its rights or obligations without Vemvio’s written consent. Vemvio may assign the agreement to an affiliate or in connection with a merger or sale of its business.
• No waiver: Failure to enforce a provision does not constitute a waiver of it.
• Language: These Terms are available in Danish and English. In case of discrepancy, the Danish version prevails.
• Notices: Notices to Vemvio must be sent to support@vemvio.com. Notices to the Customer may be sent to the email address of the account owner or an administrator.

Questions about these Terms can be sent to support@vemvio.com.

Company

Vemvio

Email

support@vemvio.com